Hey, I’m Keno.
Empowering People, Shaping Culture | HR & Entrepreneur in Action
My Approach
Collaborative
I thrive in team environments where diverse perspectives come together to create better solutions. I’m intentional about building trust, communicating openly, and ensuring every voice is heard—because I believe collaboration is the cornerstone of innovation.
Interactive
I believe that meaningful interaction is the key to building strong connections—whether with colleagues, clients, or customers. I excel at creating open, two-way communication channels that encourage questions, spark curiosity, and foster genuine engagement.
Case Study 1
Coca-Cola’s 2023 “Real Magic” campaign aimed to engage Gen Z by promoting unity, inclusion, and everyday magic. Blending digital media, influencers, and immersive experiences like the metaverse, it modernized the brand’s identity. This campaign highlights both the challenges and opportunities of delivering values-driven message to a digitally native audience.
Case Studies
Case Study 2
Incentive Pay plans align employee performance with organizational goals, boosting productivity, collaboration, and service quality. Choosing the right structure - individual or team based - requires balancing operational needs, work dynamics, and ethics. Metropolitan furniture aims to enhance individual productivity while fostering teamwork, presenting both opportunities and challenges in crafting an effective incentive system.
Case Study 3
Summit Credit Union, based in Madison, and Milwaukee, grew rapidly after its 2015 merger, revealing critical gaps in employee training. New lenders often lack key skills in underwriting, lending, and sales, affecting service quality and loan accuracy. This proposal delivers a targeted training plan to close those gaps, boost efficiency, and strengthen Summit’s mission of improving member’s financial well-being.
What others are Saying
"Keno’s work ethics is phenomenal and he loves helping people specially his colleagues."
Katherine Cing, Former colleagues @ United Airlines
“Say more! You provide an excellent example with the new digital reporting and employee resistance. Further include details and explanations for a truly impactful example.
Dr. Cecilia Doyle, BOL 4318-02 Professor